Plenora Privacy Policy

Effective Date: May 18, 2026

Plenora, Inc. (“Plenora,” “we,” “our,” or “us”) respects your privacy and is committed to protecting the information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you visit our website, use our services, create an account, communicate with other users, or otherwise interact with the Plenora platform.

By using our website or services, you agree to the practices described in this Privacy Policy.

About Plenora

Plenora is a neighborhood-based platform focused on sharing, exchanging, buying, selling, and discovering homegrown food, homemade goods, local skills, and community services.

Examples may include:

  • Homegrown produce

  • Homemade foods or crafts

  • Gardening exchanges

  • Local artisan products

  • Skill-sharing or neighborhood services

Our goal is to help neighbors connect in a more local, sustainable, and community-oriented way.

Information We Collect

Information You Provide Directly

When you create an account or use our services, we may collect information including:

  • Name

  • Username

  • Email address

  • Password

  • Phone number (optional)

  • Profile photo (optional)

  • Demographic information (optional)

  • Interests, hobbies, or profile descriptions (optional)

  • Messages, comments, listings, reviews, or other content you submit

  • Information you share with other users to arrange exchanges or pickups

If you contact us directly, we may also collect:

  • Your communications with us

  • Customer support requests

  • Feedback or survey responses

Payment Information

If payments are enabled through the platform in the future, payment information may be collected and processed by third-party payment providers. Plenora does not store full payment card details directly on our servers.

Information From Social Login Providers

You may choose to sign in using social login providers such as Facebook.

If you use social login, we may receive certain profile information associated with your account, such as:

  • Name

  • Email address

  • Public profile photo

  • Basic public profile information

The information we receive depends on your privacy settings with the social platform and the permissions you grant.

Information Collected Automatically

When you visit our website or use our services, we may automatically collect:

  • IP address

  • Browser type

  • Device information

  • Operating system

  • Referral URLs

  • Site activity and usage information

  • Pages viewed

  • Session duration

  • General location information

  • Analytics and advertising identifiers

We collect this information using technologies such as:

  • Cookies

  • Analytics tools

  • Pixels and tags

  • Log files

  • Similar tracking technologies

How We Use Information

We use collected information to:

  • Provide and improve our services

  • Create and manage user accounts

  • Enable listings, messaging, and exchanges between users

  • Personalize user experiences

  • Understand how users interact with the platform

  • Improve product features and usability

  • Send service-related communications

  • Respond to inquiries and support requests

  • Send marketing or promotional communications

  • Prevent fraud, abuse, or misuse

  • Enforce our Terms of Use

  • Comply with legal obligations

  • Analyze trends and platform performance

Marketing and Advertising

We may use advertising and analytics services including:

  • Google Analytics

  • Meta/Facebook advertising tools

  • Advertising pixels and conversion tracking

These tools may help us:

  • Measure website traffic and engagement

  • Understand user interests

  • Improve marketing campaigns

  • Show more relevant advertisements

  • Build audience segments for advertising

You may be able to manage advertising preferences through your browser settings or the advertising provider’s opt-out tools.

Useful resources include:

  • https://www.aboutads.info/

  • https://youradchoices.com/

  • https://tools.google.com/dlpage/gaoptout

Cookies and Tracking Technologies

We use cookies and similar technologies to:

  • Keep users logged in

  • Remember preferences

  • Improve functionality

  • Analyze usage patterns

  • Measure marketing effectiveness

Most browsers allow you to disable or manage cookies through browser settings. Some features of the platform may not function properly if cookies are disabled.

User Content and Public Information

Plenora is a community-based platform. Information you choose to post publicly may be visible to other users and visitors.

This may include:

  • Listings

  • Photos

  • Comments

  • Reviews

  • Profile information

  • Community posts

  • Messages or exchanges you voluntarily share publicly

Please use caution when sharing personal information publicly.

Information Sharing

We do not sell your personal information.

We may share information in the following situations:

With Service Providers

We may share information with trusted vendors and service providers who help us operate the platform, including:

  • Hosting providers

  • Analytics providers

  • Customer support tools

  • Email and communication services

  • Advertising and marketing platforms

  • Payment processors

With Other Users

If you arrange an exchange, pickup, delivery, or service interaction through Plenora, you may voluntarily share information with another user such as:

  • Phone number

  • Address

  • Social media links

  • Pickup location

Legal Compliance

We may disclose information when required to:

  • Comply with applicable law

  • Respond to legal requests

  • Protect user safety

  • Investigate fraud or misuse

  • Enforce our Terms of Use

  • Protect our rights or property

Business Transfers

If Plenora is involved in a merger, acquisition, financing, sale of assets, or bankruptcy proceeding, user information may be transferred as part of that transaction.

Data Retention

We retain information for as long as reasonably necessary to:

  • Provide services

  • Maintain business records

  • Resolve disputes

  • Enforce agreements

  • Meet legal obligations

Some information may remain in backups, archives, or cached systems for a limited period after deletion requests.

Your Choices and Rights

You may:

  • Access or update your account information

  • Modify profile details

  • Delete certain content

  • Opt out of marketing emails

  • Disable cookies through browser settings

  • Request account deletion

To update account information, log into your account settings or profile dashboard.

To unsubscribe from promotional emails, use the unsubscribe link included in those emails.

Children’s Privacy

Plenora is not intended for children under 13 years of age.

We do not knowingly collect personal information from children under 13. If we become aware that such information has been collected, we will take reasonable steps to delete it.

Security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information.

However, no system can be guaranteed completely secure. You are responsible for maintaining the confidentiality of your account credentials and using strong passwords.

Third-Party Links

Our platform may contain links to third-party websites, services, or social platforms.

We are not responsible for the privacy practices or content of third-party services.

International Users

Plenora is based in the United States. If you access the platform from outside the United States, you understand that your information may be transferred to and processed in the United States or other countries where our service providers operate.

California Privacy Rights

California residents may have certain rights regarding personal information under applicable California privacy laws.

These rights may include:

  • Requesting access to personal information

  • Requesting deletion of personal information

  • Requesting correction of inaccurate information

  • Requesting information about categories of collected data

To make a request, contact us using the information below.

Do Not Track

Some web browsers offer “Do Not Track” settings. Because there is not yet a consistent industry standard for these signals, our services may not respond to them.

GDPR and International Privacy Rights

If you are located in the European Economic Area (EEA), United Kingdom, or another jurisdiction with privacy laws that grant additional rights, you may have additional rights regarding your personal information.

Depending on applicable law, these rights may include:

  • The right to access personal information

  • The right to correct inaccurate information

  • The right to request deletion of information

  • The right to object to certain processing activities

  • The right to restrict processing

  • The right to data portability

  • The right to withdraw consent

  • The right to lodge a complaint with a supervisory authority

Lawful Bases for Processing

Where required under applicable law, including GDPR, Plenora processes personal information under one or more of the following legal bases:

  • Performance of a contract

  • Compliance with legal obligations

  • Legitimate business interests

  • User consent

  • Protection of vital interests

International Data Transfers

Plenora may transfer and process information outside your country of residence, including in the United States.

Where required by law, we implement reasonable safeguards intended to protect personal information transferred internationally.

Data Controller

For purposes of applicable European privacy law, Plenora, Inc. is generally considered the data controller of personal information collected through the platform.

Mobile Applications and Device Permissions

If Plenora launches mobile applications in the future, additional information may be collected depending on the permissions granted by users.

These permissions may include:

  • Device location services

  • Camera access

  • Photo library access

  • Push notifications

  • Contacts access

  • Device identifiers

  • Mobile analytics information

Users may manage permissions through their device settings.

Additional mobile-specific privacy disclosures may be published when mobile applications become available.

Cookie Consent and Regional Compliance

In certain regions, including the European Union and United Kingdom, users may be presented with cookie consent tools or consent banners.

These tools may allow users to:

  • Accept or reject non-essential cookies

  • Manage analytics preferences

  • Control advertising cookies

  • Update consent settings later

Plenora may delay non-essential tracking technologies until required consent is obtained where legally required.

Marketplace and Community Platform Disclosures

Plenora operates as a community platform that allows users to connect directly with one another.

Plenora does not manufacture, inspect, certify, guarantee, or independently verify items, services, listings, exchanges, or user-submitted content.

Users are solely responsible for:

  • Evaluating listings and exchanges

  • Verifying the quality, legality, and safety of goods or services

  • Conducting interactions with other users

  • Arranging pickups, deliveries, or meetings

  • Following applicable laws and regulations

Users should exercise caution and good judgment when interacting with other users online or in person.

Plenora is not responsible for disputes, damages, injuries, losses, or transactions occurring between users.

Prohibited Conduct

Users may not use the platform to:

  • Violate any law or regulation

  • Harass, threaten, or harm others

  • Post fraudulent or misleading listings

  • Upload harmful software or malicious code

  • Infringe intellectual property rights

  • Collect information about other users without authorization

  • Spam or manipulate the platform

  • Sell prohibited or illegal goods

  • Impersonate another person or entity

Plenora reserves the right to suspend or terminate accounts that violate these rules.

Limitation of Liability

To the maximum extent permitted by applicable law, Plenora and its affiliates, officers, employees, contractors, and partners shall not be liable for indirect, incidental, special, consequential, or punitive damages arising out of or related to use of the platform or interactions between users.

Use of the platform is at your own risk.

All services, content, and features are provided on an “as is” and “as available” basis without warranties of any kind.

Dispute Resolution

By using the platform, users agree that disputes relating to use of the platform may be resolved through informal negotiation first.

Where permitted by law, disputes that cannot be resolved informally may be resolved through binding arbitration rather than court proceedings, except where prohibited by applicable law.

Users may also retain any non-waivable rights available under local consumer protection laws.

Additional dispute resolution terms may be included in Plenora’s Terms of Use.

Changes to This Privacy Policy

We may update this Privacy Policy periodically.

If we make material changes, we will update the Effective Date and post the revised policy on our website.

Continued use of the platform after updates become effective constitutes acceptance of the revised policy.

Contact Us

If you have questions about this Privacy Policy or our privacy practices, you may contact:

Plenora, Inc.
Email: ryan.plenora@gmail.com
Website: https://www.plenora.co